|
Comparison with other Service Providers
|
Spiknet Solutions |
Dell Computers |
Ad-hoc Support |
In-house IT Executive |
| Service Level Guarantee |
Yes |
Yes |
No |
Yes |
| Response within 4 hoursResponse within 4 hours |
Yes |
No |
No |
Yes |
| PC Maintenance |
Hardware and Software |
Only Hardware |
Hardware and Software |
Hardware and Software |
| Server and Networking Maintenance |
Yes |
No |
Maybe |
Yes |
| Dedicated Staffs |
Yes |
Yes |
No |
Yes |
| Pricing |
Competitive |
Competitive |
Competitive |
Expensive |
Success Story
POS AD Sdn Bhd is the leading Point of Sales Advertisement company in Malaysia. Making giant strides in the industry, their staff size has increased very rapidly over a short span of time. Utilizing Spiknet Solutions IT Managed Services, they have been able to expand their IT requirements to suit their changing business needs very rapidly, without the hassle of managing the IT changes. From a bi- weekly IT Service with response time of 4 hours about 2 years ago, Spiknet Solutions now provide a full-time 1st and 2nd level support engineer on-site in POS AD to meet their zero-response time demand.
<< Prev
|
